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24/7 Emergency WordPress Support

Constant site checks, plus a team of experts ready to offer 24/7 WordPress emergency support.

WP Buffs are your around the clock support team for monitoring your WordPress website and ensuring it is active, or responding in an emergency. Having our experts look after your site 24/7/365 covers you and your business when in need of emergency WP assistance.

24/7 WordPress Support and Monitoring

24/7/365 website monitoring and expert support in emergencies

Urgent
Support

🌎 Emergency 24/7 service

Our team is global, working 24/7, 365 days a year, including nights and weekends. So if a crisis comes up, even in the middle of the night, we’ll handle it quickly.

📮 Post-crisis communication

Our team doesn’t just fix the problem and wish you luck. We will provide you information on the cause and issues found during our emergency ticket resolutions.

☔ Safe procedures

We do a manual and automated comparison of your website before and after we dive in to get a full scope of the errors on the site and the final resolution. 

🔍 24/7 Website Monitoring

Our uptime monitoring tools check your site for critical errors around the clock. If a critical error is detected, our team is notified immediately so we can respond.

📝 Full summary

Get absolute transparency through every problem. We reach out and update you via email about the current crisis to keep you informed throughout the process.

📅 Weekly Reports

Our team is behind every emergency, and always monitoring your site. So we provide you with a site up-  and down-time report every single week.

Hundreds of Raving Reviews

Mireille, from We Love Lenses

"We have had ZERO issues since working with WP Buffs and we feel our WooCommerce store at We Love Lenses is 100% safe and secure."

5/5
Corrin Campbell
Corrin Campbell@CorrinCampbell
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I'm just here to say... @thewpbuffs save my blood pressure many, many points on a daily basis. The best website team @Indepreneur_io has had!
Spanish Playground
Spanish Playground@SpanishPlaygrd
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I recently started with @thewpbuffs for #WordPress support on Spanish Playground. No more errors, no more stress - what a relief! #bufftastic
Dr. Linda, OBGYN
Dr. Linda, OBGYN@drlindaobgyn
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#bufftastic @thewpbuffs does fantastic work. I am SO pleased. Their response time to my webite issues is exemplary. LOVE YOU GUYS!!!
Jacob H.
Jacob H.
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One of the best companies we've ever worked with. They are reasonable pricing, INCREDIBLE customer service and quality. We have been working with WP Buffs...
Ashley B.
Ashley B.
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This team makes my life SO much easier! We used to manage our website interally and when we hit roadblocks it would sometimes take weeks to find solutions...
Summer O.
Summer O.
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I've been using WP Buffs for less than a week, and I'm already amazed at how much they have done for me. I feel like I am working with a friend and partner...
Ryan Carey
Ryan Carey
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I used this service with my business and have been thoroughly impressed by their professionalism and organization. They have so many resources...
Christy Coleman
Christy Coleman
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WP Buffs will exceed your expectations in customer service! They are great at what they do... You will not be disappointed going with WP Buffs!
Shannon O'Neill
Shannon O'Neill
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Working with WP Buffs has been great. They are incredibly responsive, offer fast solutions to the issues I send their way, and take the time to describe all...

Additional Emergency Support and Coverage

Our WP engineers have your site covered 24/7 for site down issues

More On
Emergency

💨 Fast Response Time

Whether it’s a site down issue, or an urgent ticket submitted about a broken functionality, our team is available 24/7 to respond to emergencies quickly. All emergency tickets receive priority support.

🆙 Emergency Restoral from Backup

In the event your site needs to be restored, we are able to quickly and easily perform site restorals from our backup services that are also provided in all plans alongside our emergency support.

💻 Works with 1 or 1000 sites

Just have a single website? Managing hundreds or thousands of websites? We can help in an emergency with our care plans.

🛠️ White-label Emergency Support

Are you an agency that has multiple client sites? Our white-label plans allow you to offer 24/7 emergency support to your clients under your own branding.

🛡️ Down-time Prevention

All of our plans also include Weekly Managed Updates, on top of our Emergency WordPress Support, which safely updates your WordPress core files, themes, and plugins that could cause down-time or errors.

💽 Hosting Issues Support

Many times a site-down issue or critical error can be caused by the server or hosting provider. If that’s the case, we will contact your host’s support team for you and work with them to resolve the issue.

Care Plans that Include Emergency Support

Premium Emergency WordPress Support plans that include our 24/7 monitoring

Get our Emergency WordPress Support services in one of our maintenance plans, which can also include other services for safe updates, speed optimization, unlimited edits, and more. All of your WordPress technical needs met by our engineers in a monthly or yearly, flat-rate package.

24/7
Coverage

Maintain

For Standard WP
Site Maintenance
  • Emergency Support

Protect

For WP Sites Needing
Edits and Security
  • Emergency Support

Perform

For Advanced Functionality
WP Sites
  • Emergency Support

Custom

For Custom Coded
WP Sites
  • Emergency Support

Custom Pro

For Custom Sites with
Advanced Functionality
  • Emergency Support

Pairs Great with Other Services

Our Emergency WordPress Support and 24/7 Monitoring Services work perfectly with our Weekly Updates and Daily Backups services included in all plans. In addition, our reports also provide you with details every week on how your site's uptime has performed.

Coverage for Advanced Sites

Sites with advanced functionality, like ecommerce or membership, and custom-built sites need extra attention. Our team has you covered 24/7 for emergencies on advanced sites with our Perform Plan, and for custom sites with our Custom and Custom Pro plans.

Have Our Experts Take Care of Your Site

See Our Care Plans

Our monthly packages include speed optimization, unlimited edits, ongoing security, emergency support, weekly maintenance, and more services.

Get Matched with a Care Plan

Answer a few questions about your business and your websites, and our tool will provide you with recommended WordPress package.

Frequently Asked Emergency Support Questions

Common Q's we get about our 24/7 WordPress Emergency Support Services

Emergency
FAQs

WordPress emergency service is needed if and when your site goes down unexpectedly! There may be errors in the code of the core WordPress software, your theme, or your plugins. Websites also get hacked all the time!

You may not know what exactly happened to cause the emergency, which is why a maintenance plan is key to website survival!

Imagine emergency services being like an insurance for your website. You know you will be taken care of in case of an emergency!

Emergencies are never planned. When your website was built were you ever thinking it would go down or not function properly? Probably not!

Every piece of software installed on your server must be kept up-to-date if you want your site to run in tip-top shape. This is why you use tools built by trustworthy developers and designers who are accountable for their software and keep it updated on a regular basis.

More updates = less emergencies. Here are a few things we work on to prevent emergencies:

Security patches: code is highly susceptible to infiltration and infection, which is why you’ll often see security updates issued for the purposes of patching bugs.

Performance upgrades: even if you’ve installed well-trusted and well-reviewed plugins and themes, performance can degrade over time as software or code becomes obsolete. Performance patches are issued to ensure that your WordPress software doesn’t have a negative effect on speed.

New features: the web is always changing, which is why any good developer (including those behind WordPress itself) will pay attention to changing trends. As they change, it’s crucial to keep software in line so that websites may continue to align with the modern user experience.

First and foremost, our goal with emergency support is to be proactive instead of reactive. This means optimizing your website’s performance and security so that WordPress emergencies never happen in the first place.

But if something does go wrong, we take emergencies very seriously here at WP Buffs. We focus on quick communication, explaining the crisis and how we are going to fix it, even if it’s as simple as an auto-update emergency.

WordPress automates some of its core updates, especially the more critical ones. The rest, however, we perform on your website every week.

Without some handholding and close monitoring of your WordPress site, your visitors may be left befuddled when they unexpectedly encounter a misaligned page or broken plugin functionality. That may lead to an emergency!

Granted, you have backups to rescue you if such a thing should occur. But your best bet is to leave WordPress emergency help services to WP Buffs.

Your WordPress site is managed and monitored 24/7. What’s more, it’s closely watched by our team, ensuring that emergencies are taken care of and updates have not adversely affected the security, performance, or user experience of your site.

Flexibility that Scales with You

White-label Plans

24/7 support under your own branding with our ongoing care plans for WordPress sites.

Speed-optimization-1.svg

Speed optimization

You can fully trust our engineers to achieve loading times under 2 seconds.

Core-file-database-backups-1.svg

WordPress Backups

Your cloud backups of core files and databases are fully managed with Amazon S3 and 1-click restore.

Unlimited-24_7-website-edits-1.png

Unlimited Website Edits

Your personal technical team will make any changes you need to your WordPress site.

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Weekly Updates

Your plugins, themes and core files will all be updated every week during low-traffic hours.

Safe-Updates-on-Custom-Sites.svg

Ongoing Security

Finally, a team you can fully trust to protect WordPress and keep user data private.

Honed and proven strategies we've used successfully 500+ times to help you sell your first care plans. Action steps you can implement in minutes.

No thanks, I can already sell as many care plans as I want.
How to Sell Your Very First Care Plans Cover

WP Buffs, LLC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please enter your name and email address above.

 

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit above, you consent to allow WP Buffs, LLC to store and process the personal information submitted above to provide you the content requested.

Finally, an email list that helps make WordPress simple and effective for you.

Speed & security optimization tips and detailed how-to guides with advice you can implement today.

No thanks, I already know everything about WordPress.
Speed checklist eBook cover

WP Buffs, LLC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please enter your name and email address above.

 

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking submit above, you consent to allow WP Buffs, LLC to store and process the personal information submitted above to provide you the content requested.

Case study eBook cover (Rigorous Digital)
Case study eBook cover (MEP Publishing)
How to Sell Your Very First Care Plans Cover

Finally, get your website 99.9999% secure and loading in under 1 second.

Our free eBooks and easy-to-follow checklists will have your website fully optimized in just a few hours.

No thanks, my website is as fast and secure as I want it.

WP Buffs, LLC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please enter your name and email address above.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking submit above, you consent to allow WP Buffs, LLC to store and process the personal information submitted above to provide you the content requested.

How to Sell Your Very First Care Plans Cover

Read about how we increased Rigorous Digital's profit margin by 23% and helped remove all website issues for MEP Publishers and their 3 complex websites.

Case study eBook cover (MEP Publishing)
No thanks, I don't need more profit and I can tackle all my WordPress issues myself.
Case study eBook cover (Rigorous Digital)

WP Buffs, LLC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please enter your name and email address above.

 

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit above, you consent to allow WP Buffs, LLC to store and process the personal information submitted above to provide you the content requested.

🌎 Emergency 24/7 service
Our team is globally 24/7 including weekends so if a crisis comes up, we'll handle it quickly. We mean it when we say we've got your back! Book a call See pricing
See white-label options
✏️ Gutenberg support
This may be an emergency, too! Help, I updated! Now what? We'll help you upgrade to the new editor and avoid any scary incompatibility emergencies with ease. Book a call See pricing
See white-label options
📮 Post-crisis communication
Our team doesn’t just fix the problem and wish you luck! We mean it, we’ve got your back! Book a call See pricing
See white-label options
☔ Safe procedures
We do a manual and automated comparison of your website before and after we dive in to check out the jam you are in. Book a call See pricing
See white-label options
📝 Full summary
Get absolute transparency through every problem. We reach out and update you via email about the current crisis and we also provide a detailed weekly report. Book a call See pricing
See white-label options
💻 Works with 1 site
Just have a single website? No sweat! We can help in an emergency with one of our care plans. Book a call See pricing
See white-label options
📅 Weekly updates
Our team is behind every emergency, putting out the fires and everything about your WordPress site is reported to you every single week. Book a call See pricing
See white-label options
👂 Emergency chats engaged
Can’t remember how to submit a ticket because you are literally in an emergency? Our live chat is fully engaged and ready for your crisis any time! Book a call See pricing
See white-label options
💻 💻 💻 Works with 1000 sites
Managing hundreds or thousands of websites? We've got your back with our white-label program. Book a call See pricing
See white-label options
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