Unlimited WordPress support, website edits, and troubleshooting
Our experts providing you with unlimited website edits and support with no time limits or caps.
WP Buffs are your go-to team for working on, fixing, or editing your WordPress site. No longer do you have to stress about hiring a freelancer or spending hours to get something working or adjusted on your website. With our unlimited WordPress support, troubleshooting , and site edits service, you get a monthly, flat-rate plan that covers unlimited requests of our expert engineering team.
Unlimited WordPress Support Services
Your requests answered by our expert engineers to work on your site 24/7
Website
Support
👌 What's included in edits?
Unlimited edits include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments & tweaks, blog content or context edits, formatting landing pages, changing images, adding images or text, adding coupon codes, updating shopping carts and more.
🚫 What's not included in edits?
Unlimited edits do not include custom development (examples include: coding new PHP in source files, building plugins, building themes, building landing pages from a mockup), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
🛎️ Unlimited support and WP fixes
Whether you need help with configuring a setting within a plugin, troubleshooting an error, fixing front-end content displaying incorrectly, or changing broken backlinks, our experts can assist. We cover a wide range of requests, generally ones that can be performed within the WordPress admin.
🏔️ Unlimited requests
We get a lot of questions about our unlimited support. But it’s true! Unlimited really means unlimited when it comes to the support and edits we provide. We don’t like to nickel and dime people, so our Protect monthly subscription and above include all the unlimited technical support and edits. Easy.
⌨️ Response and Resolution times
We answer requests within 2-6 hours on average. Depending on the ticket or request, we typically resolve each request within 24-48 hours on average, but many clients could have small edits completed much faster.
🛠️ Custom development
If you have a larger project that requires custom work or is outside of scope, we can recommend a WP Buffs trusted partner that can best assist with your request, or provide a separate quote at an additional hourly rate.
Hundreds of Raving Reviews
Mireille, from We Love Lenses
"We have had ZERO issues since working with WP Buffs and we feel our WooCommerce store at We Love Lenses is 100% safe and secure."
Unlimited WordPress Website Editing Services
We go above and beyond with security for our clients
More On
Support
📄 Adding New Pages
Need a new page created in WordPress? Whether it is for a static services page, landing page, or other page types, we can add it to your site with the content and design elements you provide to us.
📦 Adding Posts or Products
Unlimited edits also include adding a blog post to your site and even adding products to your WordPress store. You provide us with the content, graphics, and formatting, and we’ll publish it for you!
🔌 Adding and Configuring Plugins
Our experts can help you with adding a new plugin from the repository or configuring and adjusting an existing one. We can even recommend plugins to fit a specific request. Provide us with the plugin details, or premium license, and we will set it up on your site.
🏷️ White-label Edits for Clients
All of our unlimited WordPress support, website edits, and other WordPress fixes are fully available for agencies to resell under our white-label program. Have your clients’ sites taken care of 24/7 under your own company’s branding.
🚪 Front- and Back-end Edits
Whether it is making changes inside the back-end WordPress admin panel or working inside your installed page builder tool, our engineers have you covered.
🔧 Fixes and Troubleshooting
While urgent, site-down issues are covered under emergency support, our unlimited support services have you covered for other WordPress fixes or troubleshooting.
🖊️ Content Edits
If you want to save time and energy on adding or editing content across your site, we can help! With our unlimited WordPress support, you can send us your content edit requests to be taken care of for you.
🔍 Code Snippets
Needing to add lines of code but not sure how? Depending on the ticket, we can help with most requests by utilizing snippets within a plugin to safely and sustainably add code to your site.
Care Plans that Include WordPress Fixes and Edits
Premium WordPress Support Services that include troubleshooting and edits
Get our unlimited WordPress support and website edits services in one of our maintenance plans, which include other services for safe updates, speed optimization, ongoing security, and more. All of your WordPress technical needs met by our engineers in a flat-rate package.
Support
Packages
Works Great for Advanced Sites
Our Unlimited WordPress Support and Edits Services work perfectly for sites with eCommerce, membership, learning management systems, multilingual, and advanced integration functionalities. Get your advanced site backed by the experts.
Available in White-label Program
Each of our plans are fully available to resell to your clients under our white-label program. Our experts can cover your clients' sites with unlimited support and more optimization services completely under your agency's name and branding.
Have Our Experts Take Care of Your Site
See Our Care Plans
Our monthly packages include speed optimization, unlimited edits, ongoing security, emergency support, weekly maintenance, and more services.
Get Matched with a Care Plan
Answer a few questions about your business and your websites, and our tool will provide you with recommended WordPress package.
Frequently Asked Support and Edits Questions
Common Q's we get about our Unlimited WordPress Support Services
Support
FAQs
Can WP Buffs do one-time edits while I'm on a Maintain Plan?
If you need us to provide edits to your website, you’ll need to upgrade to our Protect Plan or Perform Plan. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when it comes to security and website speed, one-time changes are simply not effective. We want to provide ongoing support to get your WordPress site fast and secure, then keep it that way.
What's included in your unlimited edits? What's not included?
Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions.
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting.
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.
Do you really offer unlimited edits?
We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.
Will your support services involve troubleshooting conflicts directly with plugin/theme companies, live chatting with hosting when they're having issues, etc?
Yes! We fully manage WordPress websites, including everything in your WordPress ecosystem. If updates are causing conflict issues, we’ll reach out to plugin and theme companies directly to help fix the core issue so you don’t have to. If your hosting company’s server goes down for any reason, we’ll hop on live chat to help them assess and fix the issue so you don’t have to wait in a queue for 30 minutes.
At the end of the day, WP Buffs fully manages WordPress websites so you won’t ever have to worry about a technical website issue again!
What are your usual response time and resolution time?
We get a lot of questions about response and resolution times here at WP Buffs! Here’s the most honest answer we can give you — it depends on the ticket. Here’s how it works:
- When you email a support ticket, you will receive an automated response right away, if it is submitted correctly into our system.
- Within 1-4 hours you will receive a response email from a Buff letting you know that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
- Within 24-48 hours you will receive a resolution email with the changes made on that ticket.
If the ticket is complex and the Buffs need more time, they will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we’ve got your back!
Do you offer custom development?
If you have a larger project that requires custom work or is outside of scope, we can recommend a WP Buffs trusted partner that can best assist with your request, or provide a separate quote at an additional hourly rate.
Custom development is $100 USD/hour. Partners we recommend for custom development projects could have different rates.
Flexibility that Scales with You
White-label Plans
24/7 support under your own branding with our ongoing care plans for WordPress sites.
Speed optimization
You can fully trust our engineers to achieve loading times under 2 seconds.
WordPress Backups
Your cloud backups of core files and databases are fully managed with Amazon S3 and 1-click restore.
Ongoing Security
Finally, a team you can fully trust to protect WordPress and keep user data private.
Weekly Updates
Your plugins, themes and core files will all be updated every week during low-traffic hours.
24/7 Emergency Support
Your website is checked 1,440 times a day. We take action within 60 seconds if it's down.