WordPress Care Plans & Maintenance Packages

To sign up with one or multiple website maintenance plans, you can click the "Choose Plan" button for the plan you want to sign up for, or select "Choose" if viewing the plans comparison table.

Once selected, you will be taken to the checkout page to make the purchase of your plan. Fill out the information to complete the checkout and create your account with us. 

Once checkout is completed, we'll send you a series of onboarding and introductory emails. The first email will inform you how to give our operations team secure access to your site(s). The following emails will also detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization, and other ways to get the most value out of your plan.

We measure results based on the success of our clients and white-label partners. We have a whole team devoted to client success that's part of our support desk and helping you get started is a huge part of that. 

If you're a new white-label partner, we'll give you all the instructions and resources to set up your white-label email address & reports, get full access to our Partner Hub, and strategies to scale selling our care plans.

We've set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email.

While we don't offer phone support, we've made customer service a huge priority here at WP Buffs and you'll find our email support fast, effective and friendly!

Each plan covers one site. Accounts with 5+ plans are eligible for bulk discounts. If you're looking for support for multiple sites for your clients, check out our White Label Program. WordPress Multisite networks require one plan for each site in the network. 

Yes, we do. However, each site in a multisite network is required to have its own care plan. Due to the nature of how WordPress Multisite works, we are not able to manage only one site on a network.

Unlimited edits do include edits to content on any page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. 

Unlimited truly does mean unlimited too! 

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, any software or tools outside of WordPress, graphic design, building full pages to match an exact design, creation of content, rebuilding or building out a website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you've provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Included: You want us to install and set up a plugin to use its built-in functionality.

Not included: You want us to create new functionality that doesn't exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

We'd be happy to help you with custom development as well. That kind of project is fully covered by our hourly work.

We sure do! Make sure you read what Mireille has to say about how we manage here WooCommerce site.

Websites with advanced functionality like this require our Perform Plan, as do membership sites, multi-language sites, any sites with on-site payments, etc. They take more resources for us to manage so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast, and running smoothly.

No! We’ll work with any website regardless of where it's hosted.

We understand that different websites have different needs and that people have realistic budgets that they have to meet.

That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you'd like to upgrade, we have a great list of recommendations and trusted hosting partners.

Once you sign up for the care plan that makes the most sense for you, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials.

Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24-48 hours. This includes a 200+ item checklist to get your website fully optimized.

The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme, and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.

And of course, we'll keep you updated with our work as it happens via email. We make the whole process totally transparent!

You can expect to receive your first weekly report the first Monday after you sign up with us. If you sign up over the weekend, we may send your first report the next Monday to make sure we have everything ready before reporting back to you.