We get a lot of questions about response and resolution times here at WP Buffs! Here's the most honest answer we can give you - it depends on the ticket. Here's how it works:
1) When you email a support ticket in you will receive an automated response right away, if it is submitted correctly into our system.
2) Within 1-4 hours you will receive a response email from a Buff that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
3) Within 24-48 hours you will receive a resolution email with the changes made on that ticket.
If the ticket is complex and the Buffs need more time, they will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we've got your back!
Hi! It means a lot to me that you wanted to know who wrote this. I’m the Head Buff at WP Buffs. I also run WPMRR, a robust video course that teaches WordPress professionals how to implement, sell and execute ongoing care plans for their clients and increase their revenue every single month. Or if you want some freebies, check out our free speed and security ebooks, webinars for WordPress professionals, WordPress blog or WordPress podcast all about building monthly recurring revenue. Boom!