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How Jan came to trust 24/7 support for his WordPress clients to WP Buffs
Joe bought coding courses like VS Code Pro by Ahmad Awais for his team. He constantly invests in learning and in my calls with Dean (customer success buff), I understood how capable and dedicated the WP Buffs are.
The websites work smoothly as I expect them to. The Buffs do a great job of making sites load quickly and without any downtime.
Besides regular measures like keeping sites updated, handling iThemes Security Pro and doing regular checks, the WP Buffs have been able to clear hacks that came from outdated plugins my clients had installed.
They removed the malware without issues and helped protect the affected sites.
I knew Joe months before I started working with his team and I knew how passionate he was about serving his clients.
I even got to hang out with Joe and Dean at WordCamp Europe in Berlin! The fact that Joe came all the was from the US to meet white-label partners like me gives me a lot of confidence that the Buffs will do whatever it takes to help the agencies they work with do fantastic work and grow their businesses.
How WP Mastery showcases a clear return on investment from working with the WP Buffs white-label program
Yes, they really are. Most issues are solved within 24-48h, with response times of usually less than 4-6h. That's incredible.
Not only do they resolve my tickets fast, but they have fun doing it!
Having a reliable 24/7 support partner is invaluable if your own team cannot handle it.
The WP Buffs save me from working 12h shifts.
Extraordinary. Whenever I shoot them an email, I get a response within 24h.
And not just a standard "we got your message" response, but a human response with a helpful answer or actionable next steps.
"The WP Buffs and I worked on integrating their support system into the one I had set up for my customers. Their willingness of assisting me and providing me guidance into how the technical implementation (hint: it requires custom coding) works, was incredible. Though we did not fully set up the integration yet, they are going above and beyond to provide any information I'm asking them for."