We’re passionate about partners and obsessed with your success, that’s why we’ve put together these killer partner resources for you to kick start your care plan services journey!
Use the resources in this hub to take your WordPress Maintenance Business to the next level.
Using a mixture of automation tools, marketing resources and tips & tricks, you’ll have everything you need to start offering care plans and working with your 24/7 team to be successful.
We’ve put these resources together for agency and freelance partners that we’d love to work with.
We’ve given you access to exclusive information and resources that will help kick off your care plan business (or to offer care plans as an add on service) and help you to get those first few clients through the door.
When you partner with a 24/7 WordPress support team like ours, it leaves you the time and space to scale up and grow this side of your business. 💣
Use the navigation on the left to explore and check out the Partner FAQ section below.
We’ve answered a lot of our most common questions below for you. If you’d like to book another private call to chat with our team about partnering up, ☎️ click here.
We're excited to see if we'd be a good fit to work together!
☎️ Go ahead and book your discovery call here. That's your first step.
Already had a discovery but need to chat to us again? ☎️ Book your follow up call here.
If you're ready to get started, checkout with your first plan to get onboarded as a white label partner now!
On our call, we'll discuss the white label program in detail, including how the reselling of our plans work, how we white label your support and which plans are suitable for your client websites.
Onward and upward!
☎️ Before you're approved, you will meet with our team and we'll chat about your business, your goals, our care plans and how we'll work together.
Once we all agree we'd be a good fit to work together we'll send you a follow up email which includes some next steps for you to follow.
To get started, you'll checkout as a white label partner with your first care plan(s) (you'll be given access to a partner checkout so that you get preferred pricing. 😉).
As soon as you checkout, you'll receive an email which explains some important next steps.
This is the only time you'll need to checkout. You won't need to checkout for each new website care plan you add.
From here on out, our communication will be handled via email. We'll have you set up as a white label partner and you'll be making recurring revenue in no time. 💣
All support is provided via email. We have you set up a brand new email address which should only be given to clients on care plans with us. You set a forwarder which allows the forwarding of support tickets to our support dashboard. All support will be 100% white labelled as you.
Set your client up for success by asking them to provide the following in their edit requests. Including these details, using recommended tools, prevents us from having to ask follow-up questions, saves everyone time, and allows us to perform the edits more quickly and efficiently!
Use Loom 🎥
This Chrome extension allows you to take quick videos if a written email or screenshots just won't cut it.
Include screenshots 📷
This is super helpful for our technical team. When you send images of exactly what's wrong, we can nail down exactly what needs to be done.
UNHELPFUL: "I need the attached image added to my blog post!"
HELPFUL: "Please add the attached image to my blog post (wpbuffs.com/this-specific-blog-post/) and see the directions below to put it in the right place. Thanks!"
Our 5 favorite screenshot tools are:
Add a descriptive subject line 👌
It's best to include high-level details in your subject field so that we'll know exactly where to go to make the changes you want.
UNHELPFUL: Subject - (No subject)
HELPFUL: About Us page needs realignment
Be as specific as possible 📏
Include as many details as you can when you're giving us edits or tasks to complete. That way, we know exactly what needs to be done.
UNHELPFUL: "My website has some spelling mistakes. Please fix them all ASAP!"
HELPFUL: "My About Me page has the word "Wordpress" in it but it should be "WordPress" with a capital P. Please change that when you can!"
Include the browser or device you're using 💻
This will help us to troubleshoot the issue and fix it faster. If we're looking at your website on Chrome but your issue was on Firefox, that's something we need to know.
UNHELPFUL: "My website's header looks funny! Please fix it!"
HELPFUL: "The background color of my header looks a little off. I'm using Google Chrome on a tablet. Please fix this when you can!"
Include links to where changes need to be made 🔗
This way, we know exactly what page you're referring to and can go right there when making any necessary edits.
UNHELPFUL: "One of my blog posts needs a featured image. Please add one!"
HELPFUL: "This blog post needs a featured image. Please add the attached one: wpbuffs.com/this-specific-blog-post/"
All of our white label support is 100% email based, so for any website support requests, email is your best and most efficient route.
We'll invite you to regular Partner Success Calls so that we can check in and make sure everything is going well.
This is a good opportunity for us to talk about your MRR growth and identify ways we could help, discuss your account and for you to ask any other questions to our Customer Success Team.
These invites are sent to you via email once you're an active white label partner.
We get a lot of questions about response and resolution times here at WP Buffs!
Here's the most honest answer we can give you - it depends on the ticket. Here's how it works:
If the ticket is complex and we need more time, the support team will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we've got your back!
Unlimited edits do include edits to content, changing plugin settings and CSS adjustments.
Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
We'd be happy to help you with custom development as well. That kind of project is fully covered by our hourly work ($100 per hour) or a retainer plan if your client requires on-going custom development work.
Yes! We handle all custom development tasks on a case by case basis, our hourly rate is $100 per hour. This is a good way to increase your revenue as you can outsource that work to us and arrange an hourly rate that makes sense between you and your client.
When we receive a request that is out of scope of the care plan and will require custom development, our custom development team assess the project and put together a quote for you based on the hours they estimate the project will take.
We'll provide this estimate via email and organise this directly with you before any work goes ahead.
If you'd like to speak to us about a Custom Development Retainer Plan for your client, please contact us.
To get set up as a white label partner, you'll need to check out with your first care plan once you've been approved ☎️ after meeting with our team.
As soon as you're on board, you'll get access to your Partner Hub.
That's where you'll add new plans, check your account and get access to even more awesome resources to help your business grow.
Once we're working together your can contact us via email to switch a plan.
We can upgrade a plan for you anytime.
A Maintain Plan can be upgraded to Protect Plan or Perform Plan.
If we manage one of your client websites that use WooCommerce, any membership area functionality, payment functionality or multiple languages they will need to remain on Perform Plan and cannot be downgraded.
Sites like this take more resources for us to manage, so making sure your clients are on the right plan means we'll be able to dedicate what's needed to keep your client's website secure, fast and running smoothly.
If you'd like to upgrade or downgrade a plan, just email us and we'll handle the rest.
We've made it super easy to update your payment information!
Once you partner with us, you can update your card information anytime by accessing the 'My Account' section in your Partner Hub.
You'll get access to the Partner Hub once you're on board and partnered with us!
Yes, we do! Our team has a lot of experience and knowledge when it comes to handling sites hosted with AWS. You're in safe hands! We fully manage WordPress websites hosted under AWS on our Perform Plan.
We want to partner with you because we think you’re awesome and we’d love to work with you! You’re a serious WordPress development agency or freelancer with big goals and plans and we want to be a part of helping you achieve them.
We want to make sure you’re as successful as you can possibly be while working with us, so if there’s something you need a hand with, just reach out to us.
Contact the Customer Success Team via firstname.lastname@example.org.
Onward and upward!