Welcome to WP Buffs. Virtual high five!

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An overview is detailed below for you.

Thank you for choosing to work with us at WP Buffs.

There are a lot of WordPress technical partners out there and we’re humbled and honored that you’ve gone with us. 🙏

1. What we need.

☝️First things first – we need access to your website! Here are the login credentials we need:

  • Your website address (www.yourwebsite.com)
  • Your WP dashboard username
  • Your WP dashboard password
  • A link to your hosting provider or cPanel
    (godaddy.com,
    https://gator4207. hostgator.com:2088, etc.
    )
  • Your hosting provider username
  • Your hosting provider password

🔒 And here’s how you can safely and securely get them to us. Please double check that they work before sending them over:

  1. Enter all your login credentials here: One-Time Self Destructing Links For Sharing Sensitive Information
  2. Click Generate Link to retrieve a short URL
  3. Email your short URL to us at buffs@wpbuffs.com
  4. When our team visits this link, we’ll be able to access your login credentials.

The information is then destroyed on One Time’s system and can not be retrieved again.

 

2. What comes next?

If you’ve already sent in your login credentials, the team will already be checking those to make sure we have all the access we need to support you, 24/7!

⚒️We’ll begin connecting your website up to our systems and getting your first back up running within 24 – 48 hours. 

😄The team will also be reviewing all initial software updates and bringing everything up to date over the next ~48 hours.

🔐If you’re on Protect Plan, we’ll be securing your website as you read this. We take WordPress security seriously and you’re in safe hands. 

🚀 If you’re on Perform Plan, as well as performing security optimisation, we’ll soon be performing some wizardry on your website to speed things up. 

The speed enhancements take about a week since we have to optimize everything for your unique core files, theme and plugins and we want to be careful not to cause any downtime for your website. The team will email you a separate speed report once the process is complete.

3. New plugins.

Here are a few plugins we’ll be adding to your website as part of your new plan. These will appear over the next 24 – 48 hours:

Maintain Plan

Protect Plan – All of the above, plus:

Perform Plan – All of the above, plus:

If you think any of these plugins might conflict with your current WordPress site or you’ve implement any custom code at all, email us at buffs@wpbuffs.com and let us know ASAP!

One thing that’s important to keep in mind is that we don’t simply set and forget these plugins, we optimize all the settings for maximum performance for your unique website. 

4. Access your support team.

🆘 All support is done through email at WP Buffs. ✉️Contact us anytime from now.

Here’s how website edits work (Protect Plan and Perform Plan only):

  • Email (buffs@wpbuffs.com): You can email us directly, day or night, 24/7 and we’ll get your edits done.
  • Live chat: Emergency check-ins and live chat is available for you, but all support requests are handled via email.
  • Your Support Dashboard:
 
📚You can view all of your tickets by clicking here.
 
Then click “Login” in the top-right corner.
 

If you don’t know your password: The first time you go to log in there, you can click on “Lost Password” on the login popup and that will let you set your password.

Within 48 hours, we’ve finished your edits. If you’ve opted into our Perform Plan, they should be finished much faster. 

🗣️ In response to COVID-19.

Having a website support team has never been so important. Need to communicate business changes to your clients via your website? Hit us up! 

👥 How We’ve Helped Our Customers

  • Adding website banners linking to company announcements.
  • Adding real time COVID map dashboards.
  • Updating blog posts
  • And more!

 

❓What problems are you struggling with right now? And how can we help you overcome those problems?

Contact the team on buffs@wpbuffs.com to get support.

We’re here for you!

5. Have questions?

Please review our FAQ page. People ask us questions all the time that are answered right here, so let’s get on the same page so we can be an even better technical partner for you.

For anything else, contact your support team anytime. 

We’ve got your back!

Nick Adams
Nick AdamsChief Operations Officer
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We really can't express how thrilled we are that you've decided to partner with us on your WordPress website. It means everything that you trust us with the well-being of your website. WordPress is about to get a whole lot easier for you. Let's get rocking and rolling!

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WP Buffs, LLC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please enter your name and email address above.

 

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

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Finally, get your website 99.9999% secure and loading in under 1 second.

Our free eBooks and easy-to-follow checklists will have your website fully optimized in just a few hours.

No thanks, my website is as fast and secure as I want it.

WP Buffs, LLC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please enter your name and email address above.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit above, you consent to allow WP Buffs, LLC to store and process the personal information submitted above to provide you the content requested.

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Book a discovery call to discuss our 24/7 care plans or white-label website management.

✔️ $1,000+ of premium plugins free under our care plans
✔️ 24/7 website edits and priority support
✔️ Ongoing speed and security optimization
✔️ 24/7 website uptime monitoring
✔️ 4x daily cloud backups
✔️ Weekly plugin, theme and core file updates
✔️ Weekly reports detailing any on-site changes

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Read about how we increased Rigorous Digital's profit margin by 23% and helped remove all website issues for MEP Publishers and their 3 complex websites.

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WP Buffs, LLC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please enter your name and email address above.

 

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit above, you consent to allow WP Buffs, LLC to store and process the personal information submitted above to provide you the content requested.