People Ops manager

Part time / Freelancer
Position Status: CLOSED
Refer someone to this position and earn a $1,000 finders fee!

The
Basics

These are woven into the DNA of every Buff.

These 3 qualities are highly correlated with to success here.

Humble

Our team knows that we don’t know everything. When you come on board with WP Buffs, we expect you to admit when you make errors, ask when you don’t know the answer and always tell the truth.

Hungry

We want to be the very best technical support partner for any individual, business or organization with a WordPress website. That means going above and beyond for our customers is the norm.

Smart

We’re a talented bunch who all know how to navigate any WordPress dashboard and hosting provider. Diving into technical work, improving internal systems and finding innovative solutions excites you.

Core
Values

Our North Star, practiced and pursued daily.

If self-improvement excites you, you've come to the right place.

Practice radical transparency

You’re unapologetically yourself and honest, maybe to a fault. You give honest and sincere feedback and love when people are honest with you, whether it’s an easy or difficult conversation.

Make decisions and own them

When decisions are made, you are all in. Nothing will keep you from accomplishing your individual and team goals. Furthermore, you make them your personal mission because it’s the right thing to do.

Take customer-focused action

Every decision or action we take as a team has our customers and partners in mind. Our goal is to help them accomplish theirs, so living and dying by our customers’ success is a requirement.

Exceptional results, on-time

We take everything to the next level. Average and late work won’t be tolerated here. If doing big things and racing to the finish line gets you pumped up, you’re in the right place.

Lead by example

Nobody at WP Buffs sits on their high horse and expects others to do the work. We all get our hands dirty and no matter your position, you’ll be instrumental in the work we do.

Always have each others' backs

We’re a family here at WP Buffs and that means creating an environment of trust. Have the backs of your fellow Buffs and they’ll have yours. Together, we’ll win the day. It’s just that easy.

About
You

Being a great fit here is just as much about you as it is us.

Folks with these qualities make great Buffs. Those without them don't.

You've worked remotely

You’ve done remote work before and teamed up with a distributed team.

You're a self-starter

You don’t need permission to get work done. You choose action over inactivity.

You can follow detailed instructions

Much of our work is systematized. Reading and following directions is a strength.

You're friendly

Being polite, smiling and laughing are important parts of your day.

You want to improve

Making yourself a little bit better each and every day is what drives you.

You're self-accountable

You don’t need anybody micromanaging the quality of your work because you are your own hardest critic.

You're responsive

When a teammate hails you on livechat, you always answer. Because good communication is important.

You're trustworthy

You do what you say you will and you’ll work hard to make sure everybody on the team knows that.

You love feedback

You’re comfortable receiving feedback and will use it to fuel your improvement.

You're results-oriented

We measure success with data. You’re always motivated to improve the numbers.

You're helpful

When a teammate needs help with something, you’re the first person to jump in and help out.

You like gifs & emojis

These are pretty big staples of our internal team chat. Yep – we can get pretty goofy.

Perks

With most remote jobs, working remotely is the only plus. Not here.

Yes, you'll be working hard. And that means you'll be well taken care of.

Unlimited vacation

Take time off when you need it. We work very hard but prioritize the health of our employees.

Work remotely

You can work from anywhere as long as you have a strong, secure internet connection.

Travel budget

We all receive funds to travel to WordCamps, conferences or work with fellow Buffs.

Flexible work schedule

As long as you work full hours and it’s done well and on-time, you work when you want. Parent, carer, or religious leave is valued.

Gym pass

We pay for gym memberships and fitness classes so you can stay healthy and balanced.

Unlimited books

We pay for any book or audiobook you buy, whether it’s fiction or nonfiction.

Equipment & technology budget

We’ll buy you a standing desk, headphones and any other technology you need.

Professional development budget

All the Buffs want to level up their skills, so we provide professional development opportunities.

3 months of parental leave

If you’re planning on growing your family, take 12 weeks paid time off with your new little one.

Full benefits coverage

Healthcare, dental, vision, short- and long-term disability & life insurance. Buffs all over the world are covered.

401k

Coming soon. Save for retirement and we’ll match up to 4% so you can feel comfortable with your future.

Coworking space

Want to work in a co-working space? We’ll cover the costs so you can work where you want.

Allie Nimmons
Allie NimmonsCustomer Success
Miami, USA
Read More
Our new People Ops Manager is somebody who works relentlessly to create effective systems, processes and documentation. Then they'll make everything HR that we do extremely efficient so that our team can focus on tackling challenging problems instead of HR issues. Our new hire will manage everything that focuses on making our remote team run like a well-oiled machine.
Joe Howard
Joe HowardFounder, CEO
Washington, DC, USA
Read More
The WordPress ecosystem continues to get much more competitive over time. Our new People Ops Manager is absolutely obsessed with making sure the best people find their way onto our team and have all the resources they need to be successful. They'll live and die by the WP Buffs team becoming a premier place to work if you want to make an impact and live a balanced, value-driven and fulfilled life.
Nick Adams
Nick AdamsCOO
Rochester, New York
Read More
Our new People Ops Manager understands that growing the business means repeatably and predictably hiring great people and keeping them here. They'll need to focus on not just making our team the best around, but helping good team members grow into great individual contributors and team leaders.

👩‍💻👨‍💻 About the People Ops Manager position

Position Status: CLOSED

WP Buffs is the very best 24/7 technical support partner for any individual, business or organization with a WordPress website. Building strong and long-lasting relationships with our customers is our highest priority. We're looking to add driven people to our team who are obsessed with making customers and partners happy, being a core member of an ambitious team and a creating a digital world filled with magnificent WordPress websites. If this sounds like you, read on!

Your mission, should you choose to accept it, is to make our remote team the very best at what they do while living purposeful, value-driven and fulfilled lives.

You don't need to have 20 years of HR experience for this role. But you do need to have proven experience managing remote teams and establishing HR basics (hiring, onboarding, people management, etc).

 

You also need to love solving complex people challenges to help our team get the absolute most out of their work here.

 

What's most important is a love of seeing people life their best lives and do their best work and a passion to help people achieve their personal and professional dreams!

 

Required experience

 

  • 2+ years remote working experience
  • 1+ year(s) basic HR experience
  • 1+ year(s) WordPress community experience
  • Strong interpersonal and empathetic character
  • Solid understanding of pain points of remote workers.
  • Proven track record of managing hiring, onboarding, people optimization, etc.
  • Proven track record of running payroll
  • Fluent English written and verbal communication

 

Preferred experience

 

  • Gusto
  • 15Five
  • Bambee
  • PayPal
  • Xoom
  • TransferWise
  • Bilingual communication is a plus!

 

If you're confident in your people skills and can hold your own, you'll fit well into our already talented team!

As the head of our people ops team, you are fully responsible for making sure our team achieves the following outcomes.

 

  1. Develop, execute and fully manage all strategies and systems behind hiring and onboarding for new team members that scales to 3 new hires every month.
  2. Work with entire team of 25+ 1-on-1 to make sure everyone is happy, effective and continuing to develop professionally.
  3. Fully manage company perks and test out new ones to promote working smarter, not harder.
  4. Fully manage and run payroll 2x/mo.
  5. Ensure WP Buffs is doing everything in its power to be positioned well (both legally and ethically) from an international HR perspective.
  6. Be an active participant in the company culture by being present and communicating with the team in Slack throughout the day.

 

If this sounds like your cup of tea, you might be a good fit on our team!

It's not just customer success skills you need to be a Buff. It's the right attitude with which you come to work with every day.

 

  • Practice radical transparency
  • Make decisions and own them
  • Take customer-focused action
  • Deliver exceptional results on-time
  • Double check all work for completeness and correctness
  • Lead by example
  • Always have the backs of other Buffs

 

If you're confident you can live and breath these values, you'll be a good fit for our team!

You can read about all the tools we use here at WP Buffs. You may not have to be able to use all of them, but you should already know or be prepared to learn to use any tools required for your position: The SaaS Tools We Use to Run WP Buffs

Salary for this position is negotiable and completely dependent on your experience, location, technical skills, how well you can help us tackle the outcomes for this position and the competencies you can display as a member of this team. This is something we're happy to discuss once you've gotten further along in the application process.

 

WP Buffs is a revenue-funded business, meaning we have to be selective with our spending. We cannot afford exorbitant salaries like massive, funded companies can. If you're looking for a big payday or a salary commensurate with a $100M+ company, you probably shouldn't apply because you'll be disappointed with our offer from a financial perspective.

 

But if working remotely, joining a fantastic team, working on fun, challenging WordPress problems and coming to a place where you rate of learning will increase exponentially all gets your blood pumping, we'd love you to apply.

At WP Buffs, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. WP Buffs is proud to be an equal opportunity workplace and is an affirmative action employer.

 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

 

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

 

While this all sounds good, WP Buffs is run by humans. Sometimes biases are unconscious and hidden. Diversity programs and training might not work as expected. And good intentions are often inadequate. That's why we're always working to improve in this area and welcome an open dialogue. Email us anytime at careers@wpbuffs.com to help us be a better equal opportunity employer.

We receive 100s of applications for each position here at WP Buffs. Help yours stand out from the crowd with some advice from Kyle, Joe and Christie: How to effectively get hired in the WordPress space

If you're confident you can excel in this position, follow these instructions!

Email us the following answers at careers@wpbuffs.com.

Use the subject line: People Ops Manager: Your Full Name

Good luck!

  1. Who are you?
  2. What's your favorite post from the WP Buffs blog and why?
  3. What was your last big adventure?
  4. What's your next big adventure?
  5. Where in the world are you?
  6. What experience do you have in the WordPress community?
  7. Did you first find this job posted on wpbuffs.com or an external site? If the latter, which website?
  8. Did someone suggest you should apply for this position? If so, what's that person's name and email address? They'll earn a $1,000 finders fee!
  9. This is a part-time position that has the potential to grow into full-time as our needs grow. How many hours can you dedicate to this position?
  10. What's your preferred hourly rate?
  11. How would you rate your comfort and skills with the following on a scale of: None, Not strong, Strong or Very strong
    • English written communication
    • English verbal communication
    • Remote working
    • Hiring
    • New employee onboarding
    • WordPress community network
    • Interpersonal skills
    • Gusto
    • 15Five
    • Bambee
    • PayPal
    • Xoom
    • TransferWise
  12. We've listed several outcomes above that we'll expect someone on our people ops team to accomplish. For each of them, please describe in-detail a specific project you worked on that shows us you're going to rock that outcome for us. Bonus points for showing us data that proves the success of the project beyond anecdotal evidence (numbers, data, screenshots, etc). SUPER bonus points for recording a video (using something like Loom) to discuss this in detail.

Bufftastic!