We completed some custom work for your WordPress website, way to go!
The charge you’re seeing on your bank statement is a one-off charge. This relates to Custom Development work that our engineers have completed for you, based on the quote agreed on the original ticket in our support desk. On your statement you will see the following details:
wpbuffs.com/charge – [Hours] Custom Development – Ticket Subject [subject here] – Ticket ref [#ref number here]
A full explanation of what each section of the statement description above means can be seen below.
1. [Hours] Custom Development relates to the amount of hours we have quoted and subsequently charged for this project.
2. Ticket Subject [subject here] relates to the ticket subject for easy reference.
3. Ticket ref [#ticketrefhere] This is the ticket reference number which can be found in your support dashboard. It’s also an internal reference for our team
If you'd like to speak with your Client Success team about this charge, please email us on buffs@wpbuffs.com. We're happy to answer your questions.
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